Returns & Exchanges
At ECOSUSI, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day return window for items in their original, unused condition with all packaging intact.
Initiate Your Request
Log in to our returns portal using your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your items in their original ECOSUSI box or dust bag, ensuring all tags and accessories are included to prevent damage during transit.
Ship It Back
Print your prepaid shipping label, attach it to the outside of your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing